Shipping & Returns
How much does shipping cost?
We provide free shipping to the US for orders over $50.
For orders below $50, and to the rest of the world, shipping cost is based on the shipping location provided by the customer. You can save on shipping by ordering multiple items together.
You will receive a shipping notice and tracking number once your order has processed. Allow up to two days to begin tracking your package. Import duties and taxes levied by your country are the responsibility of the recipient.
Where will you be shipping from?
We ship from New York City.
How long does domestic shipping take?
Standard domestic shipping usually takes between 2-7 working days depending on your location.
Express domestic shipping usually takes between 2-3 working days depending on your location.
Please allow an additional 1-2 working days for order processing time.
When are you shipping days?We pack, prepare and ship during the weekdays. That means Monday to Friday excluding holidays, the cutoff time for shipping out the same day is at 1 PM. Anything ordered during the weekend or holidays will be shipped the following business day.
What does pre-order / back-order mean?
Pre-order /back-order means that we are currently low on or have no stock of an item, your order will be shipped as soon as the item becomes available.
For these products, we may offer these products for pre-order so that you may reserve your items before they arrive and sell out. Your payment is processed when your order is made to ensure your reservation. Estimated ship dates are found on each product page. During the pre-order period, you receive a discount in exchange for your early order. All products go to full price once they arrive.
You may cancel your pre-order at any time prior to shipping. All ship dates provided are estimates and may change at any time due to real-time transit conditions provided by carriers.
Do you charge a re-shipping fee?
We may charge a processing fee to re-ship orders that have been returned to us for the following reasons:
1. Unknown reason – refused or rejected upon delivery
2. Insufficient/incorrect address entered during the ordering process
3. Unclaimed parcels from your local post office
How about returns and refunds?
Although we discourage returns simply for a change of mind, we would like for you to enjoy products purchased from UrbanCred.com.
If you purchased a product directly from the site and are not happy with the purchase, we will issue you a refund (amount will be less shipping fee; if applicable) provided that the item is returned within 14 days of original purchase to our fulfillment centers or office (items pre-order or back-ordered may be returned within 14 days of product ship date). If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Refund requests can take up to 10-20 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Books or Magazines
To complete your return, we require a receipt or proof of purchase if from in-store.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 14 days after delivery.
All product returns must be returned unused and in a resalable condition, packed in its original packaging, including any accessories, manuals, and documentation that shipped with the product.
All returns must include a return label, which can be requested by contacting us at: firstname.lastname@example.org. Items shipped without a return label provided may not be accepted.
If the item requested for return is past the 14 days, it is ineligible for a return.
All refunds will be to your original method of payment.
Products purchased through retailers other than UrbanCred are at the discretion of the individual retailer where the product was purchased.
We, unfortunately, are unable to provide labels for returns from outside the US. If you are still interested in returning your item, we will need to deduct the shipping costs from the total order.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Pre-ordered items are not considered sale items.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will supply you a shipping label.